You are going out of your way to bitch about someone going out of their way to bitch. It gives me chills. And no, I am not included because I am not telling YOU your comments are petty and a waste of time. I am simply pointing out the hypocrisy that should be obvious.

I completely agree with Amy on this. The system is NOT working if the number of doctored statistics is so much greater than the number of accurate statistics. You can bitch all you want about how she’s wasting her time, but that’s always going to be a waste of your own time. You haven’t identified a problem nor proposed a solution. You instead seek to stop someone from voicing their concerns simply because you can only relate to the -other- side and not hers.

The bottom line is this: The customer didn’t apply for a job there. It is the employee’s JOB to adhere to the rules and stick to the system, and it falls under their responsibility to shoulder the blame when something goes wrong, even if there is a valid reason. It is NEVER ok to shoulder the problem onto the customer. Some more reputable establishments take this VERY seriously. I have worked in two fairly fancy restaurants and let me tell you, if you do something as petty as bringing food out 30 seconds too early (customer’s salad plates have not been pulled by server or busser), you could lose a shift or worse.

Meanwhile fast food continues to lower the standards by which they operate, and for some reason their wage slaves feel they have to defend it, just because they were forced to work there. Sounds like Stockholm syndrome to me

P.S.- When your posts come across like they’re from a high school dropout who works at a fast food joint- well, it’s very convincing and all, but perhaps you could leave the debates to people with a larger vocabulary.

It begs the question – what would you prefer a 1 minute wait at Macdonalds with rude staff or a 5 minute wait at BK with polite staff.

The thing that has stupefied me during this entire episode is how many people who work at fast food restaurants are defending a system that actually makes things harder for them. You’re meeting the goals by cheating? Guess what? Those suits up in corporate that you hate so much are going to find ways to shave even more time off of the already unrealistic expectations. That doesn’t help the workers or the customers.

I worked at a McDonald’s and an Arby’s but even if I didn’t, I’d still be qualified to comment on what’s going on, because I’m the customer. Frankly, the inner workings of the restaurant shouldn’t even be apparent to a customer. When they are, then something has gone wrong.

As for asking what my husband and I do, I work online and my husband works in finance (a career that he ended up in after four years of a state school, a post-graduate degree that we’re still paying for eleven years later, and no connections, just hard work). Before that, I worked in half a dozen restaurants as either a food preparer (fast food) or a waitress (two different Perkins, a Bob Evans) and a hostess (a hotel restaurant). I also worked the front desk and concierge lounge in a hotel for three years, had several office jobs, including in a law firm and a state agency, a lifeguard, a public safety dispatcher, and a few years of extra work in film and television. And I spent a couple of years entertaining at kids’ birthday parties. And probably others that I’m forgetting, since I worked up until the time I had kids. So there you go.

Now a question for you: what does that have to do with this discussion? Are you going to try to claim that I’m some out of touch spoiled mom who has no right to criticize people who have real jobs? If you are, don’t waste your time. I have slaved over the grill at McDonald’s. I have cleaned the disgusting bathrooms at several restaurants where I worked, without complaint, because I knew that it would be part of the job when I was hired. I’ve dealt with rich ten-year-olds who called me names and have cleaned vomit out of pools. I’ve put up with thousands of customers who ranged from polite to completely obnoxious. I’ve had great bosses and terrible bosses. And when I’ve come up against a policy that I thought was asinine I’ve spoken up. And I worked hard. And I respected the customers. And I advanced and got raises and got better jobs so that I was no longer merely “surviving.”

I purposely did not identify the employee or the restaurant, because I think it’s the system that’s at fault. So I would ask you: why are you defending a system that doesn’t work in an industry that treats its employees horribly?

I’d just like to ask at this point, exactly how do you and/or your husband earn a living?

I’m not the one making petty complaints about fast food.
If you want a service where you can stuff your face with
food that takes under 2 minutes to get, then the least you
can do is take your foot off the brake and slide your car forward 6 feet.

But your attitude towards your job and your customers is disgusting. Perhaps if you didn’t have such a terrible attitude you wouldn’t be stuck in a job you obviously hate, merely surviving. Be pissed at me, the customers, or the world in general all you want, but you’re the one who sounds miserable.

Good thing I don’t live near Flagler either.
Besides, just because I work for the company doesn’t
mean I’m not entitled to my own personal beliefs. BK
hired me knowing my beliefs.
And you know what, I do what I do because I need to survive.
Do you think a vegetarian wants to be in a 98 degree kitchen
10 hours a day, with meat splattering on my face, burning my
arms and fingers, making hardly minimum wage.
So save me your little threats, because an internet blog with some girl
named “Brittany” isn’t going to get you very far.